Shipping Policy

Thank you for visiting and shopping at Total Diagnostics USA! We are committed to providing you with reliable and timely shipping through our trusted carrier, UPS.

Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there is a significant delay in your shipment, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We use UPS Ground and other UPS services based on your selected shipping method. Estimated delivery times:

• UPS Ground: 1–5 business days (depending on your location)

• UPS 2nd Day Air: 2 business days

• UPS Next Day Air: 1 business day

Delivery delays can occasionally occur due to weather, holidays, or carrier issues.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email with your UPS tracking number once your order has shipped. The tracking number will be active within 24 hours.

Shipping Locations

We currently ship to addresses within the United States. If you are interested in international shipping, please contact us at [your email address].

Lost or Damaged Packages

We are not liable for products damaged or lost during shipping. If your order arrives damaged, please contact UPS to file a claim. Save all packaging materials and damaged goods before filing.

Questions?

If you have any questions about shipping, feel free to contact us at:
📧 trevor@totaldiagnosticsusa.com
📞 616-644-1840